Array Electrics

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Privacy Policy

Last Updated: 1 June 2025

Array Electrics (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal information that we collect from you, or that you provide to us, in line with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

The data controller for arrayelectrics.co.uk is Array Electrics.

Our Contact Details:

  • Company Name: Array Electrics
  • Address: Unit 7a, Drakes Lane Industrial Estate, Chelmsford CM3 3BE
  • Email Address: info@arrayelectrics.co.uk
  • Telephone: 01245 961189
  • Website: arrayelectrics.co.uk

2. The Information We Collect

We may collect and process various types of personal data, which is any information that can be used to identify a living individual. The information we collect can be grouped as follows:

  • Identity and Contact Data: Includes your name, email address, postal address, and telephone numbers that you provide when you fill in forms, request a quote, or contact us.
  • Technical and Usage Data: Includes your Internet Protocol (IP) address, browser type and version, time zone setting, operating system, and information about how you use our website.
  • Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Personal Information

We use the information we collect for several purposes, depending on the legal basis for processing. The UK GDPR requires that we have a valid lawful basis for using your personal data. The main bases we rely on are:

  • To Fulfil a Contract: We process your data when it is necessary to perform a contract with you, such as providing a quote you requested or delivering the services you have purchased.
  • With Your Consent: For marketing activities, we will rely on your explicit consent. For example, when you subscribe to our newsletters or promotional emails. You have the right to withdraw your consent at any time.
  • For Our Legitimate Interests: We may use your data where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This could include analysing website traffic to improve our services or for business administration.
  • To Comply with a Legal Obligation: We may process your data to comply with our legal and regulatory obligations.

4. Cookie Policy

Our website uses cookies to distinguish you from other users. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.

Under UK law, including the Privacy and Electronic Communications Regulations (PECR), we must get your consent before placing non-essential cookies on your device.

Types of cookies we use:

  • Strictly Necessary Cookies: These are essential for the basic operation of our website, such as navigating pages or enabling secure payment transactions. These do not require your consent.
  • Analytical/Performance Cookies: These allow us to recognise and count the number of visitors and see how they move around our website. This helps us improve our website’s functionality.
  • Functionality Cookies: These are used to recognise you when you return to our website, enabling us to personalise content for you.
  • Marketing/Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and advertising more relevant to your interests.

Your Choices Regarding Cookies
When you first visit our website, you will see a cookie consent banner. We will not set any non-essential cookies without your explicit consent. Our consent banner gives you clear options to “Accept” or “Reject” cookies, with both choices given equal prominence. You can also manage your preferences for different types of cookies. You can withdraw your consent at any time as easily as you gave it, for instance, through a settings link on our website.

5. Data Sharing and Transfers

We do not sell your personal data to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. This may include:

  • IT and system administration service providers.
  • Payment service providers.
  • Professional advisers like lawyers, bankers, and accountants.

We will ensure that any third parties we work with respect the security of your data and treat it in accordance with the law.

6. Data Retention

We will only retain your personal data for as long as is necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Data Protection Rights

Under UK GDPR, you have several rights concerning your personal data. These include:

  • The right to be informed: You have the right to be provided with clear, transparent, and easily understandable information about how we use your information and your rights.
  • The right of access: You can request a copy of the personal data we hold about you.
  • The right to rectification: You can request that we correct any inaccurate or incomplete data.
  • The right to erasure: You can ask us to delete your personal data where there is no compelling reason for us to keep using it. This is also known as the “right to be forgotten”.
  • The right to restrict processing: You have the right to ‘block’ or suppress further use of your information.
  • The right to data portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
  • The right to object: You have the right to object to certain types of processing, such as direct marketing.

To exercise any of these rights, please contact us using the details provided in Section 1.

8. Complaints

If you are not satisfied with our response to any query you raise with us or believe we are processing your personal data not in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues.

ICO Contact Details:

9. Changes to Our Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, you will be notified by email. Please check back frequently to see any updates or changes.